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Return Policy

PLEASE PURCHASE WISELY
NO CASH REFUNDS, STORE CREDIT ONLY REGARDLESS OF PAYMENT FORM
RETURNS ACCEPTED WITHIN 30 DAYS OF PURCHASE WITH ORIGINAL SALES RECEIPT UNLESS NOTED BELOW
ALL ITEMS MUST BE IN ORIGINAL PACKAGING AND IN AS-SOLD CONDITION
ALL RETURNS MUST BE APPROVED BY STORE MANAGER

General Merchandise
  • Returns accepted within 30 days of purchase.
  • Items must be new, unused, and in original as-sold condition.
  • Beds, Cat Furniture, Seasonal Items, Apparel and Clearance Items are not eligible for return or exchange.
  • Crates, Kennels and Carriers are not eligible for return, exchange for size only and must be in new, unused, and as-sold condition.
  • Electronic Training Items are not eligible for return unless defective.
  • Defective items under manufacturer’s warranty may be exchanged (with receipt) at any time during the warranty period.
  • Special Order Items are not eligible for return.
  • Bulbs/Ballasts/Batteries are not eligible for return.
  • Gift Cards are not redeemable for cash.

Consumables (Foods)

  • ALL foods are 100% satisfaction guaranteed.
  • Returns are accepted within 7 days of purchase.
  • Must have receipt, retail packaging and at least 90% of product remaining.

Live Animals

  • No returns or exchange.
  • No guarantee.